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Joe Jones @ WV

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TimberLeaf
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Thornton, NH



Posted: Dec 10, 2006 - 2:42 AM GMT

I was out at WV today with my 7 year old son to start our ski season. When I got him gear this fall, his boot size matched last yearís so I saved some money and just got him a new skis. Then he gets out on the mountain today and immediately says his toes are crunched into his boots and they hurt.

I knew getting 2 years out of those boots seemed too good to be true.

Iíve more or less been conditioned to think that anyplace with a captive audience is a rip off Ė ski shops at the mountain are no exception. However, we had some time and I figured it wouldnít hurt to go into the Joe Jones at the base of WV to see what was available so I could at least get a data point for some comparison shopping. I just couldnít see myself actually buying gear at the mountain.

So there I am, a total skeptic, thinking Iím going to get the hard-sell on a pair of way overpriced boots. I was completely unprepared for what turned out to be the best customer service experience Iíve had in a long time. After a few minutes of measuring and fitting, the store manager, Ed, declared that my sonís current boots were sized correctly and that he wouldnít even try to sell me another pair. Then he took at least a half an hour working with him on how to make his boots more comfortable. He adjusted all of the buckles, pulled the liner, showed him how to set the tongue correctly and gave him other tips on what to do and not do for boot comfort. He spent more time making sure those boots fit than the guy who sold them to me in the first place.

When I asked him what I owed him for the adjustments, he responded ďno charge, itís my pleasureĒ.

Made my day. So Iím going to try to outfit my kids there from now on instead of the place back home that weíve been going to. It might not work out given that we donít get up here often in the fall, but after what I saw today, itís definitely worth a try.

MissDaEast
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Posted: Dec 10, 2006 - 8:43 AM GMT

Wow...after reading that, I don't even have to get my yearly fix of "It's A Wonderful Life"! It's nice to know that someone out there is still doing it right. Thanks Ed, thanks Timberleaf.
stomachdoc
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Posted: Dec 10, 2006 - 12:26 PM GMT

My wife spent an hour with Ed yesterday having boots fit. He is very knowledgable and a really nice guy as well. Despite Joe Jones being a "chain store," they are very committed to WV and the skiers there. They also support the adaptive skiing program and the racing program with endless enthusiasm and seemingly deep pockets.

We are lucky to have Joe Jones and Ski Fanatics--two great places--within 15 minutes.
skifreeordie
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Posted: Dec 10, 2006 - 3:41 PM GMT

Quote:
My wife spent an hour with Ed yesterday having boots fit. He is very knowledgable and a really nice guy as well. Despite Joe Jones being a "chain store," they are very committed to WV and the skiers there. They also support the adaptive skiing program and the racing program with endless enthusiasm and seemingly deep pockets.


stomachdoc, this is gunna sound weird but were you in there when we was talking with the guys from the adaptive program? I ask this cus I was the one in the red jacket.

__________
"So much snow, so many trees, so little time."-Sel Hannah
stomachdoc
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Posted: Dec 10, 2006 - 4:27 PM GMT

Yep!
skifreeordie
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Posted: Dec 10, 2006 - 5:29 PM GMT

Small world.

__________
"So much snow, so many trees, so little time."-Sel Hannah
tommyadrian5
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Posted: Dec 10, 2006 - 9:02 PM GMT

This all goes back to people perception of corporate and chain enterprises as 'the devil'.

Remember, every chain started somewhere, and that initial store had to do something right to make any sort of growth possible.

I feel that people automatically attach a negative opinion to a 'chain store' when in reality expansion was possible because it was a popular business.

Whoever said spreading a good thing was bad?


TimberLeaf
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Posted: Dec 10, 2006 - 10:34 PM GMT

Update:
We took Ed's advice and my son said his boots felt great all day today. No complaints.
shenty
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Posted: Dec 11, 2006 - 4:20 PM GMT

When we lived in North Conway we had two great ski shops to choose from. I always liked had Joe Jones and I always had good luck with them. Glad to hear that they still offering good service.


__________
There's no waiting for friends on a powder day.

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